At Me&My Handcrafted Leather Goods, we want your experience to be as enjoyable as the products we create. That’s why we’ve outlined our shipping and delivery process to keep you informed and confident in your purchase.
Since our products are pre-order, all orders are processed within 5 to 10 business days to make (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $5 flat rate shipping to New Zealand
If you are in Wellington, New Zealand, we could arrange pick up
Domestic Orders (within New Zealand): Expect your handcrafted piece to arrive within 2-5 business days.
At present, we don’t provide International Shipping. If you want to purchase some products, please contact us, we will try our best to arrange it.
Eco-Friendly Packaging:
We are committed to sustainability. Your order will be carefully packaged using eco-friendly materials.
Reuse and Recycle:
Our packaging is designed to be reused or recycled. Please consider doing your part to minimize waste.
Thank you for shopping at Me&My Handcrafted Leather Goods.
If, for any reason, you are not completely satisfied with a purchase. We invite you to review our policy on refunds and returns.
The following terms are applicable for all products that you purchased with us.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at meandmyleather@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at meandmyleather@gmail.com.
To return your product, please contact us, we will provide address details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
